Renata Individual Mode support and account-operations planning

Renata Individual Mode Support and Account Operations Boundary Plan, Planning Only

Protected-preview planning artifact for future customer support, account operations, deletion/export support, abuse/incident handling, rollback, and support-record boundaries.

This is a protected-preview, static, read-only, planning-only Individual Mode Support and Account Operations Boundary Plan. It defines future customer support, account operations, deletion/export support, abuse/incident handling, rollback, and support-record boundaries only; it does not implement support runtime, account runtime, support ticket creation, support inbox, customer service workflow, account access or impersonation, deletion/export workflow, abuse or incident workflow, rollback execution, customer records, support records, account records, billing/refund/cancellation runtime, CRM, lead capture, protected APIs, protected live routes, storage, database behavior, migrations, forms, inputs, buttons, textareas, checkboxes, selects, upload controls, export controls, download controls, payment or checkout links, AI/chat runtime, crisis runtime, or live workflows.

Purpose and No-Go Status

Define customer support, account operations, deletion/export support, abuse/incident handling, rollback, and support-record boundaries before any future Individual Mode subscriber support, account support, support admin, protected API, database, storage, or live workflow work begins.

Public Packet Mode remains the only current live-static mode. This page creates no support runtime, no account runtime, no support ticket, no support inbox, no support record, no customer record, no account record, no billing/refund/cancellation runtime, no CRM, no protected API, no protected live route, no database behavior, no migration, and no live workflow.

Current Boundary Status

Support boundary plan status

read-only-renata-individual-mode-support-account-operations-boundary-plan

Individual Mode status

future-planning-only

future-planning-only

Public Packet Mode status

only-live-static-current-mode

only-live-static-current-mode

Support runtime status

not-implemented

not-implemented

Support ticket status

not-created

not-created

Support inbox status

not-created

not-created

Customer support workflow status

not-implemented

not-implemented

Account operations runtime status

not-implemented

not-implemented

Account access/impersonation status

not-implemented

not-implemented

Deletion/export support status

not-implemented

not-implemented

Data access request workflow status

not-implemented

not-implemented

Abuse/incident handling status

not-implemented

not-implemented

Rollback execution status

not-implemented

not-implemented

Support record status

not-created

not-created

Support-contact record status

not-stored

not-stored

Billing support status

not-active

not-active

Refund/cancellation support status

not-implemented

not-implemented

CRM status

not-active

not-active

Protected API status

not-created

not-created

Protected live route status

not-created

not-created

Database status

not-active

not-active

Migration status

not-added

not-added

AI/chat status

not-implemented

not-implemented

Crisis runtime status

not-implemented

not-implemented

Live workflow activation status

no-go

no-go

Future Support Capability Labels Only

These are static planning labels only. They are not tickets, intake forms, support records, customer records, billing records, CRM records, account access features, impersonation powers, crisis workflows, or live workflows.

general support request concept

Planning status: support-operations-label-only

Safe future intent: Future general support intake concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

billing question support concept

Planning status: support-operations-label-only

Safe future intent: Future boundary for billing-question support only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

refund/cancellation support concept

Planning status: support-operations-label-only

Safe future intent: Future boundary for refund and cancellation support only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

account access help concept

Planning status: support-operations-label-only

Safe future intent: Future account-access support concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

account deletion request support concept

Planning status: support-operations-label-only

Safe future intent: Future deletion support concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

data export/access request support concept

Planning status: support-operations-label-only

Safe future intent: Future data access and export support concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

consent/privacy request support concept

Planning status: support-operations-label-only

Safe future intent: Future consent and privacy request support concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

abuse/unsafe-use report concept

Planning status: support-operations-label-only

Safe future intent: Future abuse or unsafe-use reporting concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

incident report concept

Planning status: support-operations-label-only

Safe future intent: Future incident reporting concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

escalation review concept

Planning status: support-operations-label-only

Safe future intent: Future escalation review concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

rollback request concept

Planning status: support-operations-label-only

Safe future intent: Future rollback request concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

technical support concept

Planning status: support-operations-label-only

Safe future intent: Future technical support concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

accessibility/localization support concept

Planning status: support-operations-label-only

Safe future intent: Future accessibility and localization support concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

support knowledge-base concept

Planning status: support-operations-label-only

Safe future intent: Future static support knowledge-base concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

support SLA/priority concept

Planning status: support-operations-label-only

Safe future intent: Future service-level and priority policy concept only.

Blocked interpretation: Not a ticket, not an intake form, not customer support, not a live account feature, not account access, not impersonation, not a support record, not a CRM record, not a billing record, not a crisis workflow, and not a live workflow.

Required future gates: Support operations, account operations, privacy/data, security/access-control, deletion/export policy, support-record confidentiality, abuse/incident handling, rollback/kill-switch, billing/refund/cancellation support, CRM/marketing separation, accessibility/localization, legal/consumer-protection, and crisis/escalation boundary review before runtime

Current implementation effect: planning-label-only-not-implemented

Account Operations Boundary

Status: future-account-operations-concepts-only

Future categories: account creation support, login/access recovery, email/account change, password/auth troubleshooting, account deletion, data export/access request, consent withdrawal, subscription status support, billing/refund/cancellation support, abuse/fraud/misuse handling, account lock/safety hold concept.

  • No account exists.
  • No login exists.
  • No account settings exist.
  • No support admin can view or mutate accounts.
  • No impersonation exists.
  • No password reset exists.
  • No email sending exists.
  • No profile update exists.
  • No deletion/export job exists.
  • No support ticket or support queue exists.

Support Record and Confidentiality Boundary

Status: future-support-records-concept-only-not-created

Current implementation effect: No support records, customer records, account records, billing records, payment records, support-contact records, support inbox, support queue, CRM record, or customer service workflow is created.

minimizationpurpose limitationrole-limited accessretention limitsdeletion/export handlingsensitive recovery-data protectionseparation from marketing/CRM by defaultseparation from Organization Mode by defaultno use for scoring, ranking, compliance, or surveillance

Abuse, Incident, and Rollback Boundary

Status: future-abuse-incident-rollback-labels-only

Future labels: abuse report concept, incident report concept, support escalation concept, safety incident concept, technical incident concept, rollback plan concept, kill-switch planning concept, customer communication concept.

  • No abuse report is collected.
  • No incident record is stored.
  • No escalation route exists.
  • No rollback can be executed.
  • No crisis handling is implemented.
  • No emergency dispatch or hotline lookup exists.
  • No risk scoring exists.
  • No staff/admin workflow exists.

Commercial, Billing, and CRM Boundary Preservation

Status: preserves-phase-11.11-commercial-boundary

  • No billing support runtime exists.
  • No refund/cancellation workflow exists.
  • No customer portal exists.
  • No Stripe/payment provider or payment link exists.
  • No CRM, lead capture, customer record, marketing automation, or conversion analytics exists.
  • Private recovery data is not used for sales, retention targeting, pricing, support prioritization, advertising, or segmentation.

AI, Memory, Crisis, and Private-Data Boundary Preservation

Status: preserves-phase-11.6-11.8-11.9-11.10-11.11-boundaries

  • Phase 11.6 private data and consent model remains controlling.
  • Phase 11.8 crisis and human-support boundary remains controlling.
  • Phase 11.9 AI prompt/evaluation boundary remains controlling.
  • Phase 11.10 memory and continuity boundary remains controlling.
  • Phase 11.11 subscription and commercial boundary remains controlling.
  • No AI runtime, OpenAI processing for direct-subscriber content, prompt endpoint, chat endpoint, streaming endpoint, memory runtime, hidden memory, private recovery data storage, check-in storage, reflection storage, relapse-plan storage, support-contact storage, chat transcript storage, crisis detection, hotline lookup, triage, dispatch, emergency routing, local emergency content, or crisis runtime exists.
  • Individual Mode private data remains hidden from Organization Mode by default; no staff dashboard, tenant admin, organization owner, review queue, support admin, analytics surface, or cross-mode bridge can inspect direct-subscriber private data.

Future Gates

These gates remain unpassed, unapproved, not-ready, not-authorized, and not-implemented in this phase.

support operations review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

account operations review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

privacy/data review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

security/access-control review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

deletion/export policy review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

support-record confidentiality review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

abuse/incident handling review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

rollback/kill-switch review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

billing/refund/cancellation support review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

CRM/marketing separation review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

accessibility/localization review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

legal/consumer-protection review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

crisis/escalation boundary review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-support-account-operations-runtime

Stop Conditions

  • someone asks to add support tickets
  • someone asks to add a support inbox
  • someone asks to add customer support forms
  • someone asks to add account runtime
  • someone asks to add account settings
  • someone asks to add account access or impersonation
  • someone asks to add deletion/export workflow
  • someone asks to add abuse or incident workflow
  • someone asks to add rollback execution
  • someone asks to add billing/refund/cancellation workflow
  • someone asks to add CRM or lead capture
  • someone asks to add storage, customer records, or support records
  • someone asks to add protected APIs or protected live routes
  • someone asks to add database reads, database writes, D1 access, or migrations
  • someone asks to add chat or AI runtime
  • someone asks to add crisis detection, hotline lookup, or emergency routing
  • someone asks to add analytics, scoring, ranking, or compliance metrics
  • someone makes clinical, treatment, diagnosis, emergency-care, or outcome claims

What Remains Blocked

no support runtimeno support ticketsno support inboxno customer support workflowno account runtimeno account settingsno account accessno impersonationno password resetno email sendingno account deletion workflowno data export workflowno data access request workflowno support recordsno customer recordsno account recordsno billing recordsno payment recordsno refund workflowno cancellation workflowno CRMno lead captureno marketing automationno analyticsno scoringno rankingno compliance metricsno private recovery data in support prioritizationno private recovery data in marketingno organization visibility into Individual Mode private datano staff dashboard for direct-subscriber datano protected APIsno protected live routesno database readsno database writesno migrationsno formsno inputsno textareasno buttonsno checkboxesno selectsno upload controlsno export controlsno downloadsno generated PDFsno generated ZIPsno AI runtimeno chat runtimeno OpenAI processing for direct-subscriber contentno memory runtimeno crisis runtimeno hotline lookupno emergency routingno clinical claimsno treatment claimsno diagnosis claimsno medication adviceno legal adviceno case-management claimsno outcome guarantee

Recommended Next Phase

Phase 11.17 - Individual Mode Handoff Freeze, Planning Only

Status: planning-only

After the Individual Mode static closure note is documented as a no-go planning artifact, future planning should freeze the handoff order and no-go language for outside-app review without creating handoff records, approvals, readiness records, protected APIs, storage, or live workflows.