Renata Individual Mode commercial boundary planning

Renata Individual Mode Subscription and Commercial Boundary Plan, Planning Only

Protected-preview planning artifact for future direct-subscriber subscription, billing, refund, cancellation, trial, support, CRM, lead-capture, marketing, customer-data, and commercial boundary requirements.

This is a protected-preview, static, read-only, planning-only Individual Mode Subscription and Commercial Boundary Plan. It defines future direct-subscriber subscription, billing, refund, cancellation, trial, support, CRM, lead-capture, marketing, customer-data, and commercial boundary requirements only; it does not implement billing, checkout, accounts, signup, login, identity capture, Stripe/payment provider integration, customer portal, lead capture, CRM, marketing automation, support tickets, customer records, subscriber storage, protected APIs, protected live routes, database behavior, migrations, forms, inputs, buttons, exports, downloads, chat, AI, crisis runtime, or live workflows.

Purpose and No-Go Status

Define commercial boundaries before any future direct-subscriber account, billing, subscription, checkout, trial, refund, cancellation, support, CRM, lead capture, customer-data, protected API, database, storage, or live workflow work begins.

Public Packet Mode remains the only current live-static mode. This page creates no direct subscriber account, no subscription runtime, no checkout, no payment provider integration, no lead capture, no CRM, no support ticket, no customer record, no billing data, no protected API, no protected live route, no database behavior, no migration, and no commercial workflow.

Current Boundary Status

Subscription boundary plan status

read-only-renata-individual-mode-subscription-commercial-boundary-plan

read-only-renata-individual-mode-subscription-commercial-boundary-plan

Individual Mode status

future-planning-only

future-planning-only

Public Packet Mode status

only-live-static-current-mode

only-live-static-current-mode

Subscription runtime status

not-implemented

not-implemented

Billing status

not-active

not-active

Checkout status

not-created

not-created

Stripe/payment provider status

not-configured-not-active

not-configured-not-active

Customer portal status

not-created

not-created

Direct subscriber account status

not-created

not-created

Subscriber storage status

not-stored

not-stored

Customer data storage status

not-stored

not-stored

Billing record status

not-created

not-created

Payment record status

not-created

not-created

Trial status

not-active

not-active

Refund/cancellation runtime status

not-implemented

not-implemented

Support ticket status

not-created

not-created

CRM status

not-active

not-active

Lead-capture status

not-active

not-active

Marketing automation status

not-active

not-active

Analytics/conversion tracking status

not-active

not-active

Protected API status

not-created

not-created

Protected live route status

not-created

not-created

Database status

not-active

not-active

Migration status

not-added

not-added

Live workflow activation status

no-go

no-go

Future Commercial Capability Labels Only

These are static planning labels only. They are not offers, prices, calls to action, forms, live account features, checkout features, customer records, billing records, CRM records, or support tickets.

direct monthly subscription

Planning status: commercial-capability-label-only

Safe future intent: Future recurring direct-subscriber commercial concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

annual subscription

Planning status: commercial-capability-label-only

Safe future intent: Future annual billing concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

free trial / trial eligibility

Planning status: commercial-capability-label-only

Safe future intent: Future eligibility and trial-policy concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

cancellation flow

Planning status: commercial-capability-label-only

Safe future intent: Future cancellation policy and UX concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

refund policy

Planning status: commercial-capability-label-only

Safe future intent: Future refund policy concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

billing support

Planning status: commercial-capability-label-only

Safe future intent: Future support boundary concept for billing questions only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

customer support request

Planning status: commercial-capability-label-only

Safe future intent: Future support intake concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

account billing email / receipt email concept

Planning status: commercial-capability-label-only

Safe future intent: Future receipt-notification policy concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

customer portal concept

Planning status: commercial-capability-label-only

Safe future intent: Future billing portal policy concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

subscription status display concept

Planning status: commercial-capability-label-only

Safe future intent: Future account status display concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

payment failure / dunning concept

Planning status: commercial-capability-label-only

Safe future intent: Future payment-failure handling concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

pricing and packaging concept

Planning status: commercial-capability-label-only

Safe future intent: Future packaging policy concept only; no offer or quote exists.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

promotional/discount code concept

Planning status: commercial-capability-label-only

Safe future intent: Future discount policy concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

marketing website copy concept

Planning status: commercial-capability-label-only

Safe future intent: Future claims-reviewed marketing copy concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

lead-capture concept

Planning status: commercial-capability-label-only

Safe future intent: Future lead policy concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

CRM/contact record concept

Planning status: commercial-capability-label-only

Safe future intent: Future CRM boundary concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

support ticket concept

Planning status: commercial-capability-label-only

Safe future intent: Future support-record boundary concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

app-store / external payment-provider concept, if ever considered

Planning status: commercial-capability-label-only

Safe future intent: Future external payment-provider policy concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

organization discount or scholarship concept, if ever considered

Planning status: commercial-capability-label-only

Safe future intent: Future affordability policy concept only.

Blocked interpretation: Not implemented, not a call to action, not a form, not a live account feature, not checkout, not a customer record, not a billing record, not a CRM record, not a support ticket, not a payment link, not a trial signup, not a subscription offer, and not a live workflow.

Required future gates: Legal/consumer protection, privacy/data, account/identity, payment-provider/security, tax/accounting, cancellation/refund, support operations, incident/rollback, accessibility/localization, marketing/claims, customer-data retention/deletion/export, and support-ticket confidentiality review before runtime

Current implementation effect: planning-label-only-not-implemented

Commercial Data Separation Boundary

Status: private-recovery-data-separated-from-commercial-data-by-default

  • Individual Mode private recovery data must not be used for sales, retargeting, retention targeting, advertising, conversion optimization, customer profiling, churn prediction, support prioritization, pricing discrimination, or marketing segmentation by default.
  • Commercial/customer data and private recovery data must be separated by default.
  • Organization Mode must not see direct-subscriber private recovery data by default.
  • Future sharing or commercial use requires separate explicit consent plus privacy, legal, product, security, and technical review.
  • No cross-mode commercial bridge exists.

Marketing and Claims Boundary

Status: claims-review-required-before-commercial-use

clinical claimstreatment claimsdiagnosis claimsemergency/crisis-service claimsrecovery outcome guaranteessobriety guarantee claimsrelapse prediction claimspatient monitoring claimssponsor replacement claimsclinician replacement claimscase-management claimsHIPAA/42 CFR Part 2/FDA/compliance claims before legal reviewfear-based, shame-based, or coercive marketingtargeting vulnerable users using private recovery data

Billing, Refund, and Cancellation Future Gates

These gates are not passed, approved, ready, authorized, or implemented in this phase.

legal/consumer protection review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

privacy/data review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

account/identity gate

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

payment-provider/security review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

tax/accounting review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

cancellation/refund policy review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

support operations review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

incident/rollback review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

accessibility/localization review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

marketing/claims review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

customer-data retention/deletion/export review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

support-ticket confidentiality review

Status: future-gate-not-passed-not-approved-not-ready-not-authorized-not-implemented

Current implementation effect: blocks-commercial-runtime

Support Boundary

Status: future-planning-only

  • Support remains future planning only.
  • No support inbox, support ticket, support record, customer service workflow, refund handling, crisis support, account support, billing support, or escalation workflow is added.

AI, Memory, and Private-Data Boundary Preservation

Status: preserves-phase-11.6-11.8-11.9-11.10-boundaries

  • Phase 11.6 private data and consent model remains controlling.
  • Phase 11.8 crisis and human-support boundary remains controlling.
  • Phase 11.9 AI prompt/evaluation boundary remains controlling.
  • Phase 11.10 memory and continuity boundary remains controlling.
  • No private recovery data, memory, prompts, completions, transcripts, check-ins, reflections, relapse plans, support contacts, crisis/support data, account data, billing data, or customer support data is created or stored.

Stop Conditions

  • someone asks to add subscription runtime
  • someone asks to add billing or checkout
  • someone asks to add Stripe/payment provider integration
  • someone asks to add customer portal
  • someone asks to add trial signup
  • someone asks to add lead capture
  • someone asks to add CRM
  • someone asks to add customer records
  • someone asks to add support tickets
  • someone asks to add billing, refund, or cancellation workflows
  • someone asks to add marketing automation or pixels
  • someone asks to add commercial analytics or conversion tracking
  • someone asks to use private recovery data for marketing, retention, sales, pricing, or support prioritization
  • someone asks to create accounts, login, signup, or identity capture
  • someone asks to add protected APIs or protected live routes
  • someone asks to add database reads, database writes, D1 access, or migrations
  • someone asks to add forms, inputs, buttons, exports, or downloads
  • someone asks to add AI, chat, memory, or runtime behavior
  • someone asks to add crisis support or emergency service handling
  • someone makes clinical, treatment, diagnosis, outcome, emergency-care, patient-monitoring, or compliance claims

What Remains Blocked

no subscription runtimeno billingno checkoutno Stripe/payment providerno customer portalno trial signupno refund workflowno cancellation workflowno support ticketsno CRMno lead captureno marketing automationno marketing pixelno conversion analyticsno customer recordsno billing recordsno payment recordsno subscriber storageno customer data storageno accountsno loginno signupno identity captureno protected APIsno protected live routesno database readsno database writesno migrationsno formsno inputsno textareasno buttonsno checkboxesno selectsno upload controlsno export controlsno downloadsno generated PDFsno generated ZIPsno AI runtimeno chat runtimeno OpenAI processing for direct-subscriber contentno prompt endpointno chat endpointno memory storageno private recovery data in marketingno organization visibility into Individual Mode private datano crisis runtimeno clinical claimsno treatment claimsno diagnosis claimsno medication adviceno legal adviceno case-management claimsno outcome guaranteeno HIPAA/42 CFR/FDA/compliance claims before legal review

Recommended Next Phase

Phase 11.17 - Individual Mode Handoff Freeze, Planning Only

Status: planning-only

After the Individual Mode static closure note is documented as a no-go planning artifact, future planning should freeze the handoff order and no-go language for outside-app review without creating handoff records, approvals, readiness records, protected APIs, storage, or live workflows.